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Frequently Asked Questions

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ORDERING

Who are we?

We're expert mixologists, mood setters, and vegans sharing our love for blissful fragrance and wellness. Our artisan candles and body products work together to help you relax and release for better mind, body, and spirit. Since 2007, we've lit the way to the comfort zone.

What is the candle + spa subscription box? 

Wicked Flame's spa box is a monthly subscription service for lovers of candles and vegan skincare products. We believe in the power of nature and love and that purity is achieved only when using natural and organic ingredients. That's why our artisan products are vegan, organic, and kosher. Each item is handmade with love. 

How does it work? 

Your monthly subscription box is shipped on the 15th each month and contains fragrant soy candles and vegan bath & body products delivered to your front door. 

What's in the box?

Each month you’ll receive a curated selection of our luxurious soy candles and vegan products. Each box contains 4+ full size items plus a surprise bonus each month. Our subscription box reveals a new theme each month promoting wellness for the mind and body.

What's the box theme?

Wicked Flame monthly subscription boxes introduce a new theme each month. Connect with us on social media where we announce themes and spoilers. We're on Instagram and Facebook. We also post the current theme here on our site.

How much is the candle + spa subscription box worth?

The value of each subscription box is 2-5x the cost of the subscription. 

How do I subscribe? 

Select a subscription plan and we'll start working on your luxe box. You can try one box or select a longer term. You can cancel, pause, or skip any time.

What is the cutoff time to order? 

Order by the 11th of the month to receive the current month's box. 

When do you ship boxes? 

Subscription boxes ship on the 15th each month. 

How often am I charged? 

Your credit card is billed on the 22nd each month. 

If you're on a prepaid subscription plan for 3, 6, or 12 months, your credit card will be charged once at the start of the term and auto-renew when your term expires. We will send an email reminder!

You can cancel, pause, or skip anytime by logging in to your account. 

Can I send a subscription box as a gift? 

Absolutely! People love gift boxes from Wicked Flame which is the inspiration behind the monthly candle + spa box. You can give a gift one time or as frequently as you like. Gifts do not auto-renew. Send a gift now and include a personal note.  

What chemicals are in the vegan body products?

Absolutely none! That means no Parabens, Phthalates, Sulfates, Sodium Lauryl Sulfate (SLS), Sodium Laureth Sulfate (SLES), DMDM Hydantoin, Urea, Petrolatum, Mineral Oil, DEA/TEA/MEA/ETA, Formaldehyde. Most are certified organic and kosher. All are natural, made in small batches and cruelty-free.

Where's the stand alone shop

The shop will relaunch soon. 

SHIPPING

When will my first candle + spa subscription box ship? 

Boxes ship on the 15th of every month. If you order before the cutoff date of the 11th, you will receive the current month's box. If you order after the cutoff date, you will receive the following month's subscription box.

How much is shipping? 

Shipping is included within the US. 

Do you offer international shipping? 

Yes! We offer international shipping to Canada for $25 and $35 for rest of the world.  

My subscription box was lost in the mail? 

In the unlikely event your box is lost in the mail please contact us immediately. You should receive your box within 10 days of the ship date (for domestic orders). It is important that you contact us within this timeframe to report a lost box so we can help locate and if necessary replace. Wicked Flame assumes no responsibility to locate or replace missing boxes if notified beyond 10 days after shipping. 

The contents of my box was damaged in the mail

We take great care in packing your subscription box but sometimes things happen during transit. If your box arrives with damaged products, please contact us within 48 hours of receipt. In order for us to file a claim, we require photographic proof of any damage incurred and in some cases may require the return of damaged goods. We are unable to replace if notified after 48 hours of receiving your box. 

Do you offer refunds? 

No, we do not offer refunds. We stand by the quality of our products.  Our monthly subscription boxes contain a variety of surprise items to which you agree to receive upon subscribing. If you have any concerns, please contact us to resolve.

You can cancel, pause, or skip at any time by logging in to your account. If an item is damaged, please contact us within 48 hours of receipt.

If you're on a prepaid plan and cancel your subscription, you will continue to receive your monthly subscription box for the duration of the term prepaid

ACCOUNT MANAGEMENT 

Can I manage my subscription? 

Sure thing! Login to your account to manage your subscription. You can view upcoming deliveries, pause, skip, or cancel.   

What are your terms and conditions? 

You can read our terms and conditions and privacy policies. 

How do I contact you? 

You can chat live with us online (look for the chat bubble on the lower right portion of the screen) or contact us.

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